Important Update - Change to Online Payments:
Please note that the school is no longer able to accept payments via the SCOPAY system. From 1st September 2025, our new online payment platform, Arbor, will be in use. If you are already registered to the Arbor Parent Portal, you will be able to make payments on this portal. If you have not registered, you will receive an email over the holiday period from our Data team with details on how to register.
The school currently acts as the insurer and all repairs are subject to a mandatory pre-payment of a repair fee at the prevailing rate (see below).
This is the same as paying an insurance excess when making a claim under an insurance policy
Repair Fees
PLEASE NOTE: Where an iPad repair or loss is not covered by our repair service (see Repair T&Cs) or the iPad is not handed in with a protective case on it) the full cost of the repair/replacement iPad is payable to the school before the iPad is returned to the student.
School iPad repairs procedure – 4 simple steps to follow
PLEASE NOTE: Replacement cases are not provided free of charge. If the iPad case is damaged (this includes those where the front cover is missing) please make an additional payment on the online payment system as an iPad will not be returned without a case that will fully protect it.
We aim to send off iPads at least once per week during term-time, normally on a Tuesday afternoon. It is therefore important to hand in the iPad, pay the repair fee and submit a repair form as soon as possible as without these 3 things we cannot send the iPad off. A loan iPad will be provided when fee, form and iPad are with us. Please ask your child to take care of the loan IPad as any damage to the iPad upon return will raise another repair fee.
PLEASE NOTE: In the case of other student damage witness names must be provided to corroborate your child’s version of events. An investigation will then take place via the Pastoral team with all parties and the outcome reported back to iPad Support for a final decision. To prevent a delay in repairing the iPad please pay the repair fee and submit the iPad through the normal repairs procedure. If the repair is allocated to another student it will be refunded back to you.
AS STUDENTS ARE NO LONGER ABLE TO VISIT THE FINANCE OFFICE REPAIRED IPADS WILL BE AVAILABLE FOR COLLECTION FROM MAIN RECEPTION AFTER THEY HAVE BEEN CHECKED OVER AND AN EMAIL HAS BEEN SENT HOME.
Whilst the Repair process is being undertaken, homework should be completed via a home PC, laptop or iPad using your home internet. This does not require apps to be downloaded. Students can access the full suite of Microsoft packages through Microsoft365.
Repair Warranty
All iPads are inspected before they are returned to the student. It is therefore rare that a faulty repair is carried out. We ask parents/carers to visually check the iPad on the day of return, but ask you not remove the iPad from its case as this may invalidate any claim under the repair warranty.
If you have any concerns about your repair please inform iPad Support as soon as possible via RSiPads@rs.rklt.co.uk and ask your child to return their iPad to iPad Support the following school day. If the repair is notified within a reasonable period of time (normally within two weeks of return) we may be able to attempt a repair under warranty. In these cases, we ask for another Repair Form and repair fee to be paid. This will be refunded back to you if the Repairers carry out the repair FOC under warranty.
In the case of dispute, iPad Support, under guidance from the IT Services team, will check all communications and repair history, and make a decision. This decision is final unless compelling evidence can be provided to the contrary.
Unfortunately, if you delay reporting a problem with the iPad repair and the school are charged, it will be treated as a separate incident of damage and we will have to pass this on by way of a repair fee and allocation of the repair against the student’s repair allowance.
Please assist the school by raising any issues, however small, with either the IT Services team or iPad Support as soon as possible.