iPad repair terms & conditions
Students in the school iPad Scheme must submit their iPads for repair through the Finance Office so the iPad can repaired by an approved repairer. This is not a new-for-old replacement scheme. Should an iPad be uneconomical to repair or need replacing a similar or older used model will be issued.
The iPad must not be repaired through a third party, be removed from its protective case, be subjected to deliberate damage/vandalism or wilful neglect, or exceed the allowed number of repairs in any one scheme (see below).
Failure to adhere to these rules will mean that the student will be asked to leave the iPad scheme immediately and they will be issued with a 'leave at school' iPad, on loan.
'Leave at school' iPads are provided on loan. They are collected/returned each day from a designated collection point in school and are not allowed home except in very exceptional circumstances (and then only with maximum restrictions placed upon the iPad). Students with 'leave at school' iPad status are not eligible to join any future iPad scheme until they have completed two years without damage and where no money is owed to school.
What is Covered
The following repairs are covered under our repair service for school iPads only:
- Accidental damage*
- Loss or theft*
* Not all repairs are carried out at the standard repair rate. Please visit our Repairs Procedure page to see where a higher rate fee is payable.
What is Not Covered (Exclusions)
The following are not covered under our repair terms and conditions:
- Accessories (cases, Apple charging plugs/charging cables, or earphones)
- Loss/theft not reported to IT Services within two days of loss, unless this falls over a weekend or a holiday in which case it MUST be reported on the next available school day
- Damage caused by any third party repair
- 'Leave at school' iPads taken home. In these instances the full repair cost will be payable to school.
- Personal iPads. These must be repaired by home at own cost.
In addition, there are also common insurance exclusions. The major exclusions are:
- Damage or destruction due to general wear and tear
- Thefts from unattended cars where the item was not locked away from view
- Theft or loss whilst the equipment has been left unattended in a public place (ie when not within your sight and control at all times)
- Intentional damage or wilful neglect (this includes taking the iPad out of its case)
